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sales@fitbrain.co.za
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Refund Policy

1. Returns

  • To be eligible for a return, you must notify us of the faulty or incorrect item within one working day of delivery.
  • The item must be returned to us within 30 days from purchase.
  • If 30 days have gone by since your purchase, we can't offer you a refund or exchange.
  • Once your return arrives at our returns centre a refund or replacement may be issued at our discretion.
  • The item must be unused and in the same condition that you received it. It must also be in the original packaging.

2. Non-returnable items:

  • Gift cards
  • Downloadable software products

3. To complete your return, we require a receipt or proof of purchase.

4. Please do not send your purchase back to the manufacturer.

5. Refunds (if applicable)

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
  • We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

6. Late or missing refunds (if applicable)

  • If you haven’t received a refund yet, first check your bank account again.
  • Then contact your credit card company, it may take some time before your refund is officially posted.
  • Next contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and you still have not received your refund yet, please contact us at sales@fitbrain.co.za or lorraine@fitbrain.co.za

7. Sale items (if applicable)

  • Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

8. Exchanges (if applicable)

  • We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@fitbrain.co.za and send your item to: FitBrain, 319 DF Malan Drive, Lyttleton Manor, 0158

9. Gifts

  • If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
  • If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

10. Shipping

  • To return your product, you should mail your product to: FitBrain, 319 DF Malan Drive, Lyttleton Manor, 0158
  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
  • Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
  • If you are shipping an item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
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